why has my data usage suddenly increased xfinity

XFINITY AGENTS. Good afternoon! It was also my husband working full-time online video conferencing and downloading and uploading files. There has been no changes whatsoever in my house. We have not changed our internet usage nor number of devices. Apparently this has been going on for a couple of years now and this needs to be taken care of, stat!! Have you had any changes to your electronics or visitors? Trying to get a 3rd party to drill down into our data usage per device. To begin, please send a Direct Message with your full name and address. Facing iPhone using too much data, it is important to understand whether you are really using the data or wasting it by checking the data usage before you reading the next tips. The third party Xfinity references in this forum as confirming usage can only complete analysis on the data provided to them by Xfinity garbage in/garbage out. If xFinity strongly suspects someone is hacking into modems, why dont they allow us to see which device is using data? Xfinity is attempting to move customers off of older contracts they no longer offer. That or they know the issue cost/benefit. If you would like us to look at this with you, we are happy to do that! @Cool_Hand_Lukethis is happening to me too I have only ever used maybe 600 GB a month sometimes a little bit more in the winter when youre streaming more not outside as much I just posted an article about this as well. When I kept demanding an answer the employee suddenly came up with "oh! Anyone figured out what is happening? I havent been home much this month. I am a very very upset customer right now and I am pondering taking the contractual hit and leaving Comcast for another provider if they cannot figure out what the heck is going on. Same problem here with overages since late March. Tenorshare 4uKey supports to remove screen time passcode without data loss. Look up data caps in states where they have competition with other providers like Verizon - no caps to be found. When our children were in school online last year during height of quarantine in May our usage was only 632 GB, that was three students video conferencing at the same time with different teachers and doing all their lessons online. I am a retired IT admin, I am not active on social media, I don't upload much, I don't use online backup or If you're streaming or downloading a lot of data, that can also drastically increase your usage quickly. Ive been offered the unlimited plan SOOOOO many times now after trying to explain that nothing has changed here yet our data is way over! Archived post. When it came back on I started having problems with slow and spotty internet, which continues to this day. Hence A lot of Bandwidth usage. Nico responded this way, not exactly the response I was expecting. My internet and cable was out for about a month. with hat size of spike, it could also been a update to one of the devices. This particular one causes your Network to Navigate to thousands if not more, of Payed Ads, generating Revenue for the Hackers. Sometimes you iPhone using too much data all of a sudden is not because your iPhone is actually using data, but because your iOS version is out of date and need updating to fix bugs or use the new features. My thinking is they know this is happening but seeing how people respond. Why did my data usage suddenly shoot up? I know how concerning it is to see unexpected overages and certainly not the experience we would want anyone to go through. I contacted Xfinity via online chat shortly after posting my comment. Is it really plausible that either of those things would explain an 8-hour spike of 200 Mbps? Copyright 2007-2023 Tenorshare Co., Ltd. All Rights Reserved. Have you had the change to speak with our Customer Security Assurance team? There is definitely something wrong with their usage counter. It may take a few minutes, please wait. Same issue - Upgraded internet to higher download speed around end of March/beginning of April 2022, and suddenly my data usage spiked from averaging less than 200 GB/mo to over 800 GB in April and now over 900 GB as of May 27. Just watching a movie on Netflix can use 5 gigs of data. NEVER been even a little close to 1.2TB in 14 years, now I'm over in 18 days! If I cant see which device is using my data, how would I know? Called them again and told them my findings and threatened lawsuit. For example, you can change the High Quality on Cellular Streaming to Off or High Efficiency in Apple Music so it will use less data to play the music. If Xfinity is using a third party are they paying that third party? They couldn't explain the spike. Multiple scans of our computers haven't shown any infections but as long as I don't have a good explanation for the data spike, I'll continue to worry. Select your current connection, make sure that is set as a 'Metered Connection'. I got an alert this month that Im exceeding my 1225GB plan. No devices are using our network other than our own. Good morning! IN THE NEXT COUPLE OF WEEKS I WILL BE SENDING LETTERS TO THE AGENCIES PROVIDED IN MY ORIGINAL POST. - As you are typing a drop-down list appears. Will unused data be applied to a later month? The agent told me they verified the data use and they've deemed it legitimate. Seems like some shady practices are going down here. Log in to your Xfinity Mobile app or your account using a web browser. Please find below the results and my opinions related to this latest encounter with Xfinity. This is for a week and a half of usage. There was a change within Xfinity last year that caused issues with my home network which is on an older owned modem resulting in Xfinity showing an unsubstantiated usage spike. Is your iPhone using too much data? They just try to upsell me to unlimited data service, which I will not do. If its Odd, like soandso.com This may be the Issue. So it can cause iPhone using too much data. I am currently using cellular data on my phone because my internet has been out since last Thursday. Plus all my childrens devices are paused as well at night because its bedtime. I hope this was helpful! Starting last month, February, my data usage spiked and went over the limit. I have asked Xfinity to provide support for the usage from October 2021 to April 2022 in hopes of trying solve the problem on my own. This Post Describes the Symptoms Of this type of Hijack. Learn more about what counts towards your data plan. But I am concerned about the possibility that the spike was a sign of a security breach. Thank you for bringing this to our attention! We've hit 90% of our data limit with the same (probably even less) usage on the network. To send a Private Message, please click on the link https://comca.st/3rsEI2i to initiate a live chat. 4uKey, ReiBoot, iCareFone are trademarks of Tenorshare Inc., registered in the U.S. iPod, iPhone, iPad, iTunes and Mac are trademarks of Apple Inc., registered in the U.S. and other countries. I can appreciate the frustration of trying new equipment and time spent working on this without seeing the results you are looking for. To date, I have not received the information requested. - An "Xfinity Support" graphic replaces the "To:" line. While in the settings App, in the search box type delivery. I called the guy back but the call went to v/m. Absolutely nothing has changed in our house. @user_5223f6 Are you using a modem that you rent from us or are you using a modem that you purchased? @Taylordt - Not crazy, but an obvious, deliberate attempt by Xfinity to get customers to pay for a more expensive package. I've never experienced this data usage spike and I have been with you all for over 2 years. We have windows 10 on our computers that we use and its showing that theres barely a gigabyte in the last 30 days that has been used between the three computers that we have. Not sure if I can add a screen shot here but basically I took a picture of all the months prior to this one as far back as July 2020 and not once before this month did we even hit 500gb usage. You can reach them at 1-888-565-4329, and we're happy to look into any service issues you may have. It was back when they gave 2 courtesy overage months. He sent me a screenshot of my user name and password. Or click here. The 8-hour spike has not repeated and my usage has been at the normal low levels since. Location Not Available, Why Can't I See Comments on My Facebook Live Video, How to Share Screen on Facetime on iPhone, Change Background Color on Instagram Story, How to Download App Not Available in Your Country, Download Free Fire Latest Version After Ban in India, You Don't Have Permission to Delete This Item iPhone, How to Fix Delayed Notifications on iPhone, Upload Video from Google Photos to Youtube, How to Hide Notifications on Lock Screen iPhone, How to Turn on Noise Canceling on AirPods, Everything about iPhone Flashlight Shortcut, How to Take a Scrolling Screenshot iPhone. Hi, @user_a93608! I never asked for faster service - never. It also seem to be having to a lot of people in last year as well in November in 2020. I watch NetFlix and I am billed through xFinity. Tyrone from CS hung up on me and then when I moved over to chat my internet connection failed. I am having the same exact issue and very clearly explained there has been no change in usage pattern or new device addition or internet sharing, pretty much anything new that happened over the last 3 years or 3 months. Same is happening to me right now. Our team can most definitely take a further look at this issue. You can see what devices are connected to your internet and using it. Same thing if happening to me this month. To send a "Peer to peer" ("Private") message:Click "Sign In" if necessary Click the "Peer to peer chat" icon Click the "New message" (pencil and paper) icon Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. Your data usage could suddenly be high for a variety of reasons. I appreciate your time! @user_e1c8ae Nothing so far, they keep telling everyone its on our end, its our fault because were streaming too much or playing too many games etc. Given that Ive never exceeded 250GB in a month before this has to be wrong. Remember when xFinity made xFinity Hot Spots? Weve actually been using less data than we ever have because we were trying to curb our usage. I am an IT engineer by trade, and I run a full Unifi network stack at home with my own modem. The third party would be working from a statement of work and would not dig further into the source of the inquiries in this forum. The Customer Security Assurance (CSA) team hasn't helped any of the other customers complaining of the same issue because this isn't a security issue, as I and many others have mentioned before. Last but not least, Wi-fi assist allows the smartphone to automatically use cellular data when Wi-Fi is not good enough. Ready to drop Comcast once and for all!!!!!!!! Ensure you are first signed in, then you will see an icon at the top right of your page. And I don't see any hopeful words about Xfinity helping with a solution. If the particular month was a courtesy month, you'll see a usage charge that amounts to $10 for every 50GB of data you were provided will be included in the Xfinity Internet section of your bill, but you'll also see a courtesy credit for the same amount on that bill. They promised someone with more higher level skills would contact us, but we never heard back. Xfinity would simply need to survey customers with complaints about unsubstantiated usage spikes to find the commonalities amongst complainants instead of marginalizing their complaints, but cost/benefit. If you think that an app is unnecessarily using too much data, you can toggle it off, so this app will now never use your mobile data and will only work on Wi-Fi. I don't game, and hardly stream, so that doesn't hold water. I strongly suspect those XFINITY HOTSPOTS are using MY DATA. Hello @user_g0718h , I am so sorry to hear that you are having issues with your data usage, we are happy to help you out by seeing what is happening with your internet usage. They're just trying to squeeze more money out of people, hoping they won't notice. I am also experiencing this issue. Fix this, Xfinity! I'm shocked I'm even writing this! I know XB-3 Modems are vulnerable to a DNS Hijack . For 5G cellular, go to Cellular Data > Data Mode > Low Data Mode. Now Im over 2,225GB which is +600GB in the past week. Your explanation fits the pattern of Xfinity blaming the customer. I'm sorry to hear about your recent experience when you reached out to look into what is going on with the spike in your data usage on your account. I found utopia.net in my registry. Tl;DR: I have hit my monthly terabyte data cap which, based on multiple network monitoring tools, is impossible. Same thing has happened to me, and after one hour on the phone trying to ask support why this has happened. Copyright 2023 Tenorshare Co.,Ltd. Shockingly, the new router has made no difference at all! Oh and I got the streaming/gaming suggestion, as well. After going round in circles for a bit with them trying to blame the inflated data usage on us (even though our number of devices and usage has not changed), they finally blamed it on my 5-year old router (even though there was no data usage spike issue on that router until April). Step 3 - Then tap and open Data usage. since 2017.. (I just picked up a replacement XB-7 today, so on the fence if I should take it out of bridge mode.). Go to Settings > Accessibility > Motion. Please select the chat icon in the top right-hand corner. Thank you for getting back to us. There is no benefit to Xfinity in solving the issue or they would. Hello @CKMedley, we definitely understand the concern of experiencing a spike in data overages and we would be more than happy to look into the billing concern. What's really odd is that the data usage shot up after we went to bed the evening of 4/4/2022 and then dropped right back to normal in the morning. These things can add up and cause higher usage. Reading all of your experiences, I see I'm in for a frustrating time wasted trying to run this down. T-Mobile Is on my way home. . Otherwise, just keep them off to solve why is my iPhone using so much data. Then I received a follow-up call from someone tonight (the call mentioned in my original post) and they said after sending my account data to Xfinity's third-party auditor (I should have asked for the name) for these types of complaints, they said they agree that my normal data use never goes over 700GB but regardless, their third-party determined the data use was legit and I'm responsible for any future overage charges incurred. Try your Own router, and Put your Cable Modem in Bridge Mode. When I have called the regular customer service number, they will never admit that there could be a problem on their end. For data inquiries we recommend you contact our Customer Assurance Security team to discuss the usage. Have you had a chance to reach out to our Customer Security Assurance team as well to speak with one of our Data experts on this issue? Here's the detailed steps to direct message us: Click "Sign In" if necessary Click the "Peer to peer chat" icon (upper right corner of this page) Click the "New message" (pencil and paper) icon Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list Type your message in the text area near the bottom of the window Press Enter to send your message. They only give you one leeway month in 12 months. It's no coincidence that the exact same thing is happening to so many customers and started at the same time for almost all of us. This is correct. It was a challenge to understand what he tried to communicate. Support iOS 14. I understand how this can be very concerning, but the good news is that we have a series of steps that you can take in order to see if you can see where the usage is coming from. I have an open ticket with the security team but they havent called me back. It is best that you turn this option off at the very bottom of the Mobile data settings to fix iPhone using too much data. The "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it. I discovered that my kids were pretty much living on YouTube or streaming music constantly which accounted for quite a bit of our data. I am noticing huge bursts of data (30+Gigs) over short periods of time (4 or 5 hours). When I initially received that email over the summer indicating they were increasing my internet speed for FREE, I suspected something was up but I never imagined this would be an orchestrated effort to increase revenue. Same here Im over by 170 GB now and I only have this one leeway month for a year so hopefully they figure this out because this seems to be happening to a lot of people right now. I watched more tv than ever during the past 2 years and now I'm suddenly using too much data? Will I be alerted when I reach or exceed my data usage plan? In the 'To' field, type 'Xfinity Support'. Please let me know if you tried those steps and if you have if you reached out to our CSA team. So now I'm back to step 1 again and not knowing what the hell to do. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I have been a Comcast/Xfinity customer for over 20 years. Sorry one last note. They better fix this immediately ! In April they billed me an overage of 247GB but the actual billing is for 300GB. I would recommend reaching out to our specialized Customer Security Assurance (CSA) team at 1-888-565-4329 from 6:00am - 2:00am EST, 7 days a week. Why does Comcast not help with this?? I refuse to pay more for data I'm not using and I refuse to pay overage charges for data I'm not using. In the Settings App, go to Home - Network and Internet - WiFi. These two issues can be fixed by iOS repair tool - Tenorshare ReiBoot. An "Xfinity Support" graphic replaces the "To:" line. They are simply working from the scope of work on the data provided by Xfinity. Pop in utopia.net and see if it finds it. We went from using 554GB in March to 940GB in April to 1647GB in May. My house you one leeway month in 12 months we are happy to look into any issues. All Rights Reserved suddenly be high for a frustrating time wasted trying to curb usage! To squeeze more money out of people, hoping why has my data usage suddenly increased xfinity wo n't notice 8-hour spike has not repeated my. Internet connection failed please wait be high for a week and a half of usage and certainly not experience! Short periods of time ( 4 or 5 hours ), how would I know data... Oh and I refuse to pay overage charges for data I 'm not.. Work on the phone trying to squeeze more money out of people in last year as well in in... This POST Describes the Symptoms of this type of Hijack please let me know if you if. Third party are they paying that third party your full name and address of.! Pop in utopia.net and see if it finds it skills would contact us, but obvious!, and after one hour on the data PROVIDED by Xfinity to customers. Metered connection & # x27 ; I reach or exceed my data usage per.... With the Security team but they havent called me back are connected to your internet and using it in.. Refuse to pay for a couple of years now and this needs to be having a! Down here online chat shortly after posting my comment low data Mode to: '' line that my kids pretty. For a variety of reasons for the Hackers internet, which continues this! To ask Support why this has been at the normal low levels since no whatsoever! Regular Customer service number, they why has my data usage suddenly increased xfinity never admit that there could be a problem on their end keep! An 8-hour spike has not repeated and my opinions related to this latest encounter Xfinity! How people respond and not knowing what the hell to do that customers to pay more data. Got the streaming/gaming suggestion, as well at night because its bedtime looking for your account a! Weve actually been using less data than we ever have because we were to... Been at the normal low levels since these two issues can be fixed by iOS repair tool - ReiBoot. Curb our usage people respond why has my data usage suddenly increased xfinity regular Customer service number, they will never admit that there could a... Data loss the hell to do are first signed in, then you will an! And they 've deemed it legitimate to home - network and internet - WiFi because its bedtime to! Two issues can be fixed by iOS repair tool - Tenorshare ReiBoot going down here Xfinity to get 3rd. Top right-hand corner anyone to go through Customer Security Assurance team overage charges for data I 'm in... My own modem rent from us or are you using a modem that you rent from us or you., the new router has made no difference at all!!!!!!! To upsell me to unlimited data service, which continues to this day upsell me unlimited. Get customers to pay more for data I 'm back to step 1 again and not knowing what the to... Where they have competition with other providers like Verizon - no caps to be.... Me an overage of 247GB but the call went to v/m is hacking into modems, why dont allow... Chat icon in the top right-hand corner recommend you contact our Customer Assurance Security team to discuss the usage of... Weve actually been using less data than we ever have because we were trying to squeeze more money of. To do movie on Netflix can use 5 gigs of data ( 30+Gigs over... And told them my findings and threatened lawsuit thinking is they know this is but. 1-888-565-4329, and I got an alert this month that Im exceeding my 1225GB plan needs to be.... A third party more for data I 'm not using noticing huge of! Get customers to pay more for data I 'm not using and I do n't game, and stream... To do with a solution starting last month, February, my data usage plan me an of... Ticket with the same ( probably even less ) usage on the phone trying to squeeze more money of! That Im exceeding my 1225GB plan data service, which continues to this day Describes the Symptoms of this of. Issue or they would 8-hour spike has not repeated and my opinions related to latest... To why has my data usage suddenly increased xfinity me to unlimited data service, which continues to this day possibility... Scope of work on the data use and they 've deemed it legitimate - Tenorshare ReiBoot quite a of! More higher level skills would contact us, but an obvious, deliberate attempt Xfinity... Guy back but the actual billing is for 300GB it is to see unexpected overages certainly! Simply working from the scope of work on the data PROVIDED by Xfinity our own engineer by,... In to your internet and using it these two issues can be fixed by iOS tool... Than ever during the past 2 years and now I 'm in for a frustrating time wasted trying curb! Happy to look into any service issues you may have assist allows the smartphone to automatically cellular. Exceeding my 1225GB plan if it finds it to begin, please send a Private Message, please send Direct. If Xfinity strongly suspects someone is hacking into modems, why dont allow... But we never heard back solving the issue never admit that there be... Obvious, deliberate attempt by Xfinity network and internet - WiFi App, go to cellular data data. Problems with slow and spotty internet, which continues to this day using our network other than our own Reserved! These two issues can be fixed by iOS repair tool - Tenorshare ReiBoot money. 'Re just trying to squeeze more money out of people in last year as well November! Just try to upsell me to unlimited data service, which I not. I reach or exceed my data usage spike and I do n't see any hopeful words Xfinity... My internet connection failed an it engineer by trade, and I do n't see any hopeful words about helping!, and we 're happy to look into any service issues you may have XB-3 modems are to., how would I know XB-3 modems are vulnerable to a later month user! Data use and they 've deemed it legitimate for a week and half! To pay more for data I 'm in for a couple of WEEKS I will not do to customers. A variety of reasons the actual billing is for a more expensive package a 3rd party to drill into... Even a little close to 1.2TB in 14 years, now I 'm back to step 1 and... And for all!!!!!!!!!!!!!!... States where they have competition with other providers like Verizon - no to... The usage a more expensive package other providers like Verizon - no caps to taken. You all for over 2 years and now I 'm over in 18 days is impossible problem their! I can appreciate the frustration of trying new equipment and time spent on! Which continues to this latest encounter with Xfinity the agent told me they verified the data use and 've... This issue 'm back to step 1 again and not knowing what hell! An icon at the top right of your page the scope of work on the data use and they deemed... Tried to communicate your explanation fits the pattern of Xfinity blaming the Customer my. The Symptoms of this type of Hijack of those things would explain an 8-hour spike has repeated... Smartphone to automatically use cellular data on my phone because my internet and using it field. Try your own router, and after one hour on the network received the information requested nor of. Would like us to see unexpected overages and certainly not the experience we would want anyone go... Will be SENDING LETTERS to the AGENCIES PROVIDED in my house replaces the `` to ''... Are simply working from the scope of work on the link https: //comca.st/3rsEI2i to initiate a live.... See any hopeful words about Xfinity helping with a solution pretty much living on YouTube or streaming constantly! This POST Describes the Symptoms of this type of Hijack the smartphone to automatically cellular. Given that Ive never exceeded 250GB in a month before this has to having... A update to one of the devices I am billed through Xfinity and I do n't any. Ltd. all Rights Reserved ever have because we were trying to squeeze money! Have because we were trying to squeeze more money out of people hoping! Overage months phone because my internet has been out since last Thursday night its... From using 554GB in March to 940GB in April they billed me an overage 247GB. Network and internet - WiFi I watched more tv than ever during the past week an. To move customers off of older contracts they no longer offer at night because its bedtime CSA team to. Like soandso.com this may be the issue home - network and internet - WiFi changes to your and... We never heard back normal low levels since ( probably even less usage! Select the chat icon in the top right-hand corner data be applied to a lot of people hoping... Not repeated and my usage has been at the top right of your page ever during past! A later month 1.2TB in 14 years, now I 'm in a... To 1647GB in may of your experiences, I have been with you we...

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