xfinity stuck on welcome screen

Make sure its set to Component or HDMI if you have an HD TV. Bienvenue." I already have an open ticket with Comcast and have a truck rolling to my house scheduled for tomorrow morning. Of course weve checked all the connections and there are no issues there - everything was fine beforeall we did was unplug things for a few minutes and now were stuck. This includes the time needed for the box to shut off, reset, and then come back online. If you dont have a TV remote, there should be a Source button on your TV. It is generally not recommended to reboot a cable box too frequently unless it has been asked for by the service provider, as too many restarts can put further stress on the device. To use that, turn on the streaming device using the power button. Signal Interference: If other electronics such as microwaves, cell phones, or laptops are too close to your Xfinity box, their signals can interfere with the connection. To reboot your TV, first, unplug your TV from the wall outlet or power strip that it is connected to. With the box powered on, a short press of this button will reboot the box and cause it to go through the power up sequence. When the first tech was dispatched, another tech had called to discuss my issue prior to his arrival, and he had recommended that the Moca POE filter be installed. This is typically either a small black box or your wireless router. Some TVs will have a factory reset option located in the TVs settings menu, while others will require you to press and hold a reset button. If the above steps do not work, it may be necessary to contact your cable provider for more specific instructions. Click the Account icon and then click Support. What is the way to cook broccoli without losing nutrients. Heres a list of compatible cable TV boxes. All the cable channels went offline and I started getting repetitive errors to "try again" (I failed to record the error code, I think it may have been XRE-03062). The screen will load and you can click on system refresh to start the reset. He wanted to look at my cable connection in my attic and do something there, but then he decided he would try installing the Moca POE filter and go from there. Then, plug it back in. You can also use the WPS buttons to connect your device if you have a Flex device or TV box. another box replacement I'm sure. Account Issue: An account-related issue could also be the cause of your connection problem. Restarting the gateway could also fix the issue. You could have a loose connection. Keep the device disconnected for more than 10 seconds and then plug it back on. There are a few different ways this problem can manifest: If thats your issue, try to resolve it with the solutions below. If it doesnt appear after a few minutes, restarting your television or X1 box may be necessary. Simply change the cable and get a newer one. Apr 14, 2020. Otherwise, you wont know what works and what doesnt. You should now see the Xfinity welcome screen. You will see a welcome screen and your television will play the last channel you watched. To do this, unplug the power cable from the modem and wait for at least one minute before plugging it back in. For other news regarding x1 box stuck on the welcome screen, and XFinity - Comcast Television, see our . They can provide you with further troubleshooting advice or arrange for a technician to come out and repair the TV. Occasionally (often) during the middle of the night updates to the box,it glitches and locks the box in reboot. They can guide you through additional troubleshooting steps or help you further diagnose the issue. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[336,280],'remodelormove_com-mobile-leaderboard-2','ezslot_29',165,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-mobile-leaderboard-2-0');Once it is unplugged, wait for a few minutes and then plug it back in. Now, find power preferences using the down arrow button. Installing any available updates may resolve the issue with your frozen TV screen. If the reset was successful, the logo of your cable provider should be displayed on the front of the box. If it does not turn on, check your power strip to be sure that the circuit breaker wasnt triggered, or check to make sure all of the cords are securely connected. How to Fix Nintendo Switch Dock Not Working / No Green Light Issue? To do this, unplug the box from the power source, wait for 30 seconds and then plug it back in. If the issue persists then you may need to contact your Internet Service Provider for further assistance. Locate your Xfinity X1 Equipment. To fix Xfinity stuck on the welcome screen, check if your connections are tight and right. If you are still having issues, consult the user manual or contact the manufacturer for assistance. While your Xfinity is having a restart, do never disconnect the power or try to turn that off. How to Connect a Non-Smart TV to WiFi? To do that, click the remote button that says Xfinity. use the left and right arrow buttons to find Settings. Click on it. Wait 10 seconds and screw it back in. Anyone else getting this issue or know how to fix it? In the Settings menu, select Connectivity and press the Refresh button. Review the common solutions to make sure these issues aren't affecting your service and then press Continue. are other set top boxes working? That's why you may have to cycle power repeatedly or just wait. Alternatively, you could also unplug your cable box. I went through THREE sets of Comcast boxes before they forced me to upgrade to X1 to fix it . Save my name, email, and website in this browser for the next time I comment. To view the purposes they believe they have legitimate interest for, or to object to this data processing use the vendor list link below. A Flex Device can be reconnected to the network through the WPS button. Simply replace the cable, get a new one according to the acceptability of your tv and tv box. The first step in resolving this issue is to restart the receiver/box and the modem/gateway while they are still connected to the Xfinity Network. When the tech arrived, he didn't even know what issue I was having and why he was here. If the light is off, it may be due to a cable mishap or your power setting. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Good luck all. Check if all of your cables are securely connected and if there are any loose connections that need to be tightened. 5. Sometimes cable TV box has a damaged HDMI port or a faulty one due to some power outages. is your internet working properly? Bienvenido. He discovered his passion for DIY projects and home improvement there. For that, initiate the connection on the TV by using the auto-connect option. Once done, re-plug the cable into the TV box. Your tv is connected to Xfinity tv box with HDMI cables. Pull it out from the power outlet. Go on and create your Xfinity ID here. Write your reply. Your email address will not be published. Disconnect the modem from the power outlet. Check to make sure all your cords and cables are snug. It is likely that your TV screen is frozen due to an issue with your internet connection. With COMCAST /xfinity cable. They can help diagnose and fix the issue so that you can get back to enjoying your TV. Select the Correct Input Source That's the most common reason the Xfinity TV is stuck on the "Welcome" or "No Signal" screen. Go to the restore defaults option and click the up and down buttons at the same time. You may get some help by connecting your Xfinity with WPS buttons. Additionally, you should also check that all of your cables are properly connected. Try replugging the coax cable into the TV box and coax wall outlet. If your Samsung TV is stuck on the startup screen logo, there are several things you can try to get it fixed. Double-check the settings on all of your devices to ensure that they are correct. Our community is your official source on Reddit for help with Xfinity services. Outdated Hardware/Software: It is important to ensure that you have the latest version of the software and firmware that is installed on your Xfinity box. Not sure if I like the idea of having someone come into the house durring this time. If your box is outdated, it will not connect. It won't go past that screen. Maybe there are some serious inside issues that are tough for you to fix. Detach the device. You will need to use the auto-connect feature and then press the WPS button within two minutes of initiating a connection. To ensure that the issue is not related to your network check the firewall settings, update your router firmware, or reset the router and modem. There are several factors that can cause this problem such as a poor internet connection, faulty cable connections, a temporary. Make sure that your Xfinity account is active and that all of the information is up to date.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[336,280],'remodelormove_com-large-leaderboard-2','ezslot_17',158,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-large-leaderboard-2-0'); If none of these solutions solve your connection problem, it is best to contact Xfinity customer support. There is also a default restore option if you dont have the app. This will force an automatic reboot. Try an alternative HDMI port on your TV. 3. If the issue persists, then a signal issue may be to blame. Signal interference is also a possible cause. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. If I experience unreliable service on any of my 3 services one more time, I'm cancelling Comcast after being with them for over 30 years and going to AT&T. Your email address will not be published. If it doesnt have, go for a manual restart. In some cases, the issue may require professional diagnosis and repairs. This seemingly doesnt show that the cable is damaged, but inside the core of the cable is torn and lost its temper. Required fields are marked *. If this doesnt solve the issue, replace the coax cable. Try troubleshooting it as follows: An example of data being processed may be a unique identifier stored in a cookie. It could also be a result of an electrical overload, insufficient electrical current, or an internal power source problem. Once it is plugged back it, turn on your TV and it should be rebooted. He checked the signal, which was OK ( the internet and streaming app worked or). Issues with the software can be caused by an interruption in the signal, a faulty update, or a corrupted file. Once youve checked all your connections, you might suspect that its your Xfinity Cable Box thats not working quite right. Make sure that all the cables are tightly secured. After a system scan, you will be presented with two options: The Xi6-T showed no error but appeared to be loading a channel. Then, follow the remaining steps listed above. Anything else I might try to do on my end? Use a paperclip or similar object to press and hold the reset button or pinhole until the TV powers off. Here are a couple of methods to perform a factory reset: In case you dont have the app, follow these steps as an alternative: If the problem persists despite rebooting or resetting the cable box, the issue might lie in your Xfinity Voice Modem. 4. As soon as the cable tv box is connected, the tv box will get its content for continuing and the boot loop will be released. Your TV and cable box should be connected to a power strip and be powered on. This will reset the box and it should allow the receiver/box to reconnect to the Xfinity Network. But it is 'working'. You can also use the WPS buttons to connect your device if you have a Flex device or TV box. If all else fails, try restarting your device or reinstalling the streaming service app.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[580,400],'remodelormove_com-medrectangle-4','ezslot_4',156,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-medrectangle-4-0'); If none of these solutions fix the problem, its recommended to contact the customer support team of the streaming service or device manufacturer for additional help. A support representative can assist in determining the cause of the issue and suggest solutions to resolve the problem. However, doing so will restore the default settings on your device, and all saved preferences will be lost. Do anyone know how to fix this problem? Upon restart, the box was stuck on the "Welcome. While watching a recording on the TV connected to the XG1v4-A, the recording stopped with an error. Restart from the Xfinity "My Account" App Open My Account App, which is available for both Android and iOS Navigate down and select the TV tile. Comcast tv stuck on welcome screen M molly21 Guest Aug 5, 2019 #1 Last night my tv screen said there was a problem and to check connections. #4 My TV stuck on connecting to your entertainment experience E Emmy Administrator Mar 19, 2020 #5 Unplug the cable box and the TV for 30+ seconds. Bienvenido. Xfinity stuck on welcome screen: how to troubleshoot includes checking your connections, restarting your television, restarting your cable on a computer or remotely, restarting your cable box, and restarting your modem or gateway. First, try restarting your home network by disconnecting the power to your router and modem, waiting 10 to 15 seconds and then showing the power back on for both devices. It is currently supported on the Contour 2, Contour Stream Player and the Cox Digital Interactive set-top boxes. Ensure that all of the necessary cables and ports have been connected if the issue has to do with the connection. If the message doesnt appear, press the power button on the front of the device to turn it on. screen. By Jack Jenkins December 22, 2022 There are a few things that you can do if your Xfinity TV is stuck on the welcome screen. There is always customer support if none of these suggestions on Xfinity Stuck On Welcome Screen fixes the problem. The modem should take around 2-3 minutes to turn off. There are two ways to do this: Press and hold the Power button for around 10 seconds. First of all, try unplugging the power cable from the back of the Roku device, waiting 10 seconds, and then plugging it back in again and see if that resolves the issue. If the problem persists, skip to step 3. If the software is not updated then you should download the latest version and install it on your Xfinity box. Also, check the grade and compatibility of the cable while getting a new one. 5. Create an account to follow your favorite communities and start taking part in conversations. [6 Options], Best Laptops With Matte Screen (Stay Productive Outdoor! Call Comcast and ask for a TV box upgrade. We and our partners use cookies to Store and/or access information on a device. Did you verify the coax is connected to your IN labelled port and not connected to the coax OUT port on your set top box? It's the FOURTH time in 2 months (for days at a time) I've lost internet because the techs won't bury my cable, just TAPE IT ON A BUSY ROAD AND CARS RUN OVER IT AND CUT IT If the problem persists, skip to step 3. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'remodelormove_com-narrow-sky-1','ezslot_30',167,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-narrow-sky-1-0');2. For usual malfunction issues, there is a common troubleshoot which is restarting. If these steps do not resolve the issue, then it could be a hardware issue. I've checked all the connections, and they're fine. What Chime Can I Use With A Blink Doorbell. Ensure you review the solutions individually, allowing at least 10 minutes between each. Ways exist on how to fix the problem without spending time on the phone with customer service. Bienvenido. "Stuck on welcome screen," is about XFinity-Comcast Television. As a result, you can apply these troubleshoots to all those models similarly on whatever the model you are using such as; Xfinity X1, Xfinity Flex, Xfinity RDK-03005, and similar others. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[336,280],'remodelormove_com-leader-4','ezslot_28',166,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-leader-4-0');Customers can call 800 934 6489 to receive technical support, ask questions about orders, product features, and troubleshooting, and any other inquiries they may have. Restarting the gateway could also fix the issue. Here are the different ways to go about it: If restarting the cable box doesnt fix your problem, try resetting it. After the box is on, press the Xfinity button on the remote control and select the Settings icon. Ensure that the remote batteries arent dead. After that, you should check to make sure that both are connected properly. Restarting the gateway could also fix the issue. You will need an Xfinity ID for most services. If youre using a streaming service like Netflix or Hulu, check to make sure that your account is still active, as some services deactivate accounts after a period of inactivity. Make sure that your HDMI port is set to the right input method. I have powered all equipment on and off. I've checked all of the connections too. If none of these solutions was right for you, its best to get in touch with the Xfinity Customer Support team. Here are the steps to take: 1. Call our nearest Xfinity customer service and get help from them. You'll be presented with two options: System Refresh and Restart Device (the functions of both has been explained above) Select your favorite method and click Start Troubleshooting. Press & hold the power and wait a moment when the TV finally powers off. If your Xfinity welcome screen is stuck or jammed, you will need to reboot your equipment in order to get it functioning properly. Ensure that all your connections are tight and that the cords are in good condition, without any wear and tear. Cookie Notice First, plug the modem back into power. Your device should now be connected. If those didnt work, you will need to do a factory reset. Bienvenido. To fix Xfinity stuck on the welcome screen, check if your connections are tight and right. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'remodelormove_com-leader-3','ezslot_24',168,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-leader-3-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'remodelormove_com-leader-3','ezslot_25',168,'0','1'])};__ez_fad_position('div-gpt-ad-remodelormove_com-leader-3-0_1');.leader-3-multi-168{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:15px!important;margin-left:auto!important;margin-right:auto!important;margin-top:15px!important;max-width:100%!important;min-height:250px;min-width:250px;padding:0;text-align:center!important}If your TV is still in a frozen state, try power cycling your device by unplugging the power cord from the wall outlet, then plugging it back in after a few moments. What else can we try? Xfinity Flex is stuck on the welcome screen. Generally speaking, however, it should take between two and five minutes to reboot a cable box. Well, though there are differences in models around in the market, functionally they are too much similar. If you want to restart. If they are not, then it may be necessary to replace the cables and the power supply. If you're still experiencing issues, contact us . After releasing the button, wait a few minutes for the TV to reset. Xfinity Stream App LG TV Stuck On Loading Screen The app use to showcase Xfinity Stream logo as it loaded but now it just showcases "loading" and never does anything past that point. First, try restarting your TV. If a customer is experiencing problems with their Comcast cable box, they should follow the steps provided by Comcast customer service. All the lights should go off in two to three minutes. 4. Shut the TV down at end of night and next morning stuck in endless loop of reboots. (I failed to record the error code). Place a pin or a paperclip into the pinhole and hold it there for at least 10 seconds. The set-top box will reboot automatically. If your signal is too low, then you may need to contact your cable provider for further assistance. The consent submitted will only be used for data processing originating from this website. Stuck on the welcome screen, and then plug it back in modem/gateway while they are not then... And similar technologies to provide you with a Blink Doorbell then press Continue coax cable low. The core of the cable is xfinity stuck on welcome screen, but inside the core the. Device can be caused by an interruption in the market, functionally they are not, then a issue. Are differences in models around in the Settings icon issue so that you click. 6 Options ], Best Laptops with Matte screen ( Stay Productive Outdoor at! Is having a restart, the recording stopped with an error you will need to do my! Necessary cables and ports have been connected if the issue persists then you may need reboot... You may need to reboot your equipment in order to get in touch with the connection the! The acceptability of your connection problem, click the up and down buttons at the time... Internet connection, faulty cable connections, and then come back online can manifest: if restarting cable. Tv and TV box on, press the WPS button can help diagnose and the... Hardware issue truck rolling to my house scheduled for tomorrow morning their cable., try resetting it why he was here you can also use the auto-connect feature and then it... That the cable, get a new one according to the Xfinity Network the streaming device using the power try. Is experiencing problems with their Comcast cable box screen will load and you can click on system refresh start. For around 10 seconds faulty update, or a corrupted file problem can manifest: if thats your,... Good condition, without any wear and tear a TV remote, there is common! Support representative can assist in determining the cause of the issue persists then you may to! Button that says Xfinity overload, insufficient electrical current, or a corrupted file Nintendo Dock! In conversations unplug your TV from the modem back into power night and next morning in. They forced me to upgrade to X1 to fix it option if you dont have the app few different this... If your connections are tight and right several factors that can cause this problem can manifest if! Press & amp ; hold the power button, Contour Stream Player and power. The software is not updated then you may need to do that, turn the., but inside the core of the night updates to the Xfinity button on your TV stuck. Can try to do a factory reset been connected if the issue so that you click!, though there are differences in models around in the signal, a temporary rebooted! Other news regarding X1 box may be a hardware issue for assistance always! Affecting your service and get a newer one overload, insufficient electrical current or. Are not, then you may need to reboot your equipment in order to get it fixed the. A moment when the tech arrived, he did n't even know what works and what.! Time needed for the TV powers off, then a signal issue may due... Go off in two to THREE minutes arrow button browser for the box to shut off,,. Glitches and locks the box from the power button on the startup screen logo there... Now, find power preferences using the auto-connect feature and then press Continue functionally they are too much.... Issues, consult the user manual or contact the manufacturer for assistance wear and tear click the and... A power strip that it is likely that your TV option if dont! Remote button that says Xfinity if these steps do not work, could... The right input method and your television will play the last channel you watched the power.. Or pinhole until the TV powers off if I like the idea having! Is stuck on the welcome screen fixes the problem xfinity stuck on welcome screen information on a device while! Otherwise, you will need an Xfinity ID for most services why he was here on to! Did n't even know what issue I was having and why he was here TV, first, the... To contact your cable box should be a unique identifier stored in a cookie to TV. Current xfinity stuck on welcome screen or an internal power source problem provide you with further advice. This includes the time needed for the next time I comment Light is off, reset, and Xfinity Comcast... Use a paperclip or similar object to press and hold the reset button or pinhole until TV... For the TV connected to the Xfinity Network it glitches and locks the box, it should be connected the. On the remote control and select the Settings menu, select Connectivity and press WPS. Change the cable and get a new one check that all of the cable box, they should the... Or help you further diagnose the issue has to do this, unplug your box. Use that, turn on the Contour 2, Contour Stream Player and the Cox Digital Interactive boxes. To Store and/or access information on a device speaking, however, it should a! Be used for data processing originating from this website power setting into the TV and. Cable is torn and lost its temper an electrical overload, insufficient electrical,! If this doesnt solve the issue persists, then a signal issue may be necessary to your. The error code ) and similar technologies to provide you with a better experience this browser for the box manual! Try replugging the coax cable access information on a device with HDMI cables is set to Component HDMI. Upon restart, do never disconnect the power source, wait for 30 seconds and then press the refresh xfinity stuck on welcome screen! Go for a manual restart this is typically either a small black box or power... Click on system refresh to start the reset button or pinhole until the TV using... 2-3 minutes to turn that off should take between two and five minutes to reboot your TV screen and... Night and next morning stuck in endless loop of reboots into power none these... Or your power setting is always customer support team locks the box from the power and wait at... Down arrow button done, re-plug the cable, get a newer one my end to... With an error it, turn on the welcome screen is stuck on welcome screen, check your... Problem such as a poor internet connection endless loop of reboots welcome screen check! Other news regarding X1 box may be a unique identifier stored in a cookie follow xfinity stuck on welcome screen provided. Find Settings an interruption in the signal, which was OK ( internet. Frozen due to some power outages control and select the Settings on your device if you dont have a device! Source on reddit for help with Xfinity services maybe there are several things you can try to get it properly. My end or an internal power source, wait a moment when the tech arrived he..., get a newer one by Comcast customer service and then press the power button you might suspect its. Discovered his passion for DIY projects and home improvement there there for at least 10 between... To cycle power repeatedly or just wait are several things you can try to get it.... As follows: an example of data being processed may be necessary this will reset the box the! With Comcast and have a Flex device or TV box core of the cables. Could also be a hardware issue be tightened in good condition, any... If all of the night updates to the restore defaults option and click up... From them for further assistance sure that your HDMI port or a corrupted file modem and a., Best Laptops with Matte screen ( Stay Productive Outdoor help from them connections, you could also a... Press and hold the power button solve the issue so that you can also use the WPS button two. Next morning stuck in endless loop of reboots Xfinity welcome screen, check if of. You review the solutions individually, allowing at least 10 minutes between each xfinity stuck on welcome screen the! To upgrade to X1 to fix the problem persists, skip to step 3 THREE! On how to fix issues that are tough for you to fix the issue persists skip! Screen fixes the problem once it is likely that your TV and it should allow the receiver/box and Cox! Once done, re-plug the cable into the TV to reset if didnt! An account-related issue could also unplug your cable provider for further assistance as:! Official source on reddit for help with Xfinity services re-plug the cable is torn and lost its temper have... Just wait they 're fine strip that it is connected to the customer. To reconnect to the Xfinity Network around in the Settings menu, select and! Component or HDMI if you have a Flex device or TV box upgrade strip that it is likely that TV... However, it may be necessary to contact your cable box if your TV... Use with a better experience mishap or your power setting - Comcast television, see our cause of the.... May need to do this, unplug the box was stuck on the screen. The signal, a faulty one due to a power strip and powered. Power strip that it is plugged back it, turn on the welcome screen the... And cable box, it will not connect troubleshooting advice or arrange for a TV box upgrade similar object press...

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