valve index base station blinking red

Valve index controller - flashing red light issue UPDATE: THIS RESOLVED on it's own! I have removed the plastic film on the base stations. I've powered off/on and it goes blue then green for about 10secs then red blinking, it also shows no update required. Helpful Report abuse After the base station is open, you will see the spinning part and the light on the top. Yes every USB port has been tried, same results both 2.0 and 3.0. I have already contacted steam support but they have not gotten back to me yet. Also have to refund fallout 4 VR because I can't even use the menu in that game the controls are just that bad. I bought the valve index full kit from steam, I have had it for just over a week. Yeah, yeah, I know, an ultrasonic knife is not something normal people keep around, but if you were able to achieve better results with some other tools, please let me know, I will add it to this guide. Really sucks. This ensures the highest resolution (sub-millimeter) experiences across all postures and actions without fear of occlusion. . i followed these and it fixed the light tracker. In most regions, support is "livechat" via www.vive.com/support -> contact us -> contact us. If the fix-up firmware makes it flash red instead of green or it doesn't track properly after the procedure then you should contact me and we can try some other steps to get the base working again. Reddit and its partners use cookies and similar technologies to provide you with a better experience. The easiest way to get there is to right click on SteamVR in Steam, select Properties, click on the Local Files tab and Browse Local Files Once there the firmware files live in: tools\lighthouse\firmware\lighthouse_tx\archive\htc_2.0, lighthouse_tx_htc_2_0-calibration-rescue-244.bin. Or just use black electric tape to tape it on the edges. I had to send them the log report and serial number and such. One day you start your VR system and you notice that tracking got worse in some areas of the playspace. With the base station unpowered, connect via a micro-B USB cable to your PC. Valve Corporation. . Totally reinstalled Steam and SteamVR again just now but getting the same issue. Even on new year's day they responded very quickly, and best of all, sent me a replacement base station even before I sent the broken one back! The headset does seem to bend the tether cable pretty severely when you lift the headband up to put on the headset. I have a red light blinking issue with one of my Index base stations, so i can understand your disappointment. I tried updating and the red blinking light came back, i followed this process again and it works again, so dont update it. There is no simple way of replacing laser, But if you have a donor base station with a working laser, you dont need to take it out, just take the whole case from the donor and start assembly, The part with a laser separated from the motor and mirror system. If your issue may require replacement parts or a replacement of your product please provide your shipping address below. The laser emitter has failed. Privacy Policy. This is not the first time for me to have this kind of issue, Vavle has great customer support that send me a replacement the first time I have a faulty base station. About this item. other times it was the laser driver, in which case there was nothing you could do. Your virtual home. The status light shows: Depending on the variant of your hardware, white or green when the base station is in normal mode. Hopefully support answers my ticket soon. Would be good if there was a fix anyone could suggest maybe? I had the exact same experience with the Steam support. Green means it succeeded. Please provide us with your email address so we can communicate with you. Unit stunned fine, tracks perfectly. Note: Our Support team won't receive your message until you enter the code. If you had a friend with a valve index I'd say to try his cable but that's probably hard. I just don't know how to feel or what to do. If the base stations have trouble wirelessly syncing with each other, there might be an obstruction in your play area. Finally 4 last screws are holding the motor close to the laser, they need to go too. If you're only two months in - there's a good shot that it's a warranty replacement item, and we work to keep a buffer of stock on hand specifically for warranty and repair. Create an account to follow your favorite communities and start taking part in conversations. Fixed lasers sweep 100 times a second to track photonic sensors on the headset and controllers. They may or may not want the cable, power supply, or mounting hardware back. You can release the button once it enumerates as a USB mass storage device. Maybe there are some videos or articles that I should watch before I start? So are the 1.0 BS better then for small rooms? Steam VR tells me it needs a software update. There is no dedicated executable that is called with command line options to update these. I put in my support ticket on 6/28 and although they have responded with troubleshooting, I am still waiting on an RMA. I submitted a ticket through Steam Support. Blinking Red: Low battery - charge your controllers by plugging them into an outlet with the included micro-USB cord and power adapter. Although yours is probably a much greater magnitude since it's the actual headset . Is it your first hmd and what gpu do u have? No issues with packaging, expected to be an open box. Please unplug and then replug the base station with the red blinking indicator light. Plus SCALPERS are making getting a replacement $400+. Thanks @valve for the GREAT and FAST support (didnt even take two hours). Please give us a few minutes and try again. Take your cellphone camera, turn off the lights and point it at the working base station. The fix has worked successfully for several users, so we shipped the required files in the latest beta. Now I have two base stations that not working and blinking red, as a technician I'm interested in fixing it myself. I was able to play the Index for about an hour until the screen went Grey, then black, and has never turned on again. Espaol - Latinoamrica (Spanish - Latin America), https://support.steampowered.com/kb_article.php?ref=7897-DHKB-9990, Alternatives To Index Base Or Keep Waiting. You need to be a member in order to leave a comment. Cookie Notice The guide provided me with two files to install, one was named, lighthouse_tx_htc_2_0-calibration-rescue-244 and the second. It took some time to get here, but it did. Playtime under 50h too. Press question mark to learn the rest of the keyboard shortcuts. Please select the device or feature that you are having problems with. Blinking red when there is an error. That is why I keep two spare base stations around. hello? can you help? Add a third base station to cover a tricky spot in your room. Took them 6 days to tell me they would give me more info on shipping me a new HMD so it takes time. Front glass is wielded to the casing of the base station through the whole perimeter of the glass. Step 2: Unplug the. When I saw it on sale for $200, I grabbed it as that's lower then Valve's price (if they ever restock) and about $300 less then the marked price. A base station has developed an internal problem. The author of this thread has indicated that this post answers the original topic. Valve Index Base Stations further improve the industry leading SteamVR tracking technology. calzone1999 5 mo. 1 of the 3 base stations starts out blinking blue, then green (for just long enough to give me hope) then it goes red blinking and does not track. Make sure that you've installed your base stations correctly. https://support.steampowered.com/kb_article.php?ref=7897-DHKB-9990. The procedure is much like upgrading manually, but you do it twice, once with the fix-up firmware which will try to fix the base station, then once it has completed the fix, again with the current latest firmware. Same problem for me. Sign in to your Steam account to review purchases, account status, and get personalized help. i did it until step 7 and didn't flash green nor red. It seems like there is not current soultion to this problem, there was a similar problem with the Vive and it looks like they were defective lighthouses that were replaced. C:\Program Files (x86)\Steam\steamapps\common\SteamVR\tools\lighthouse\firmware\lighthouse_tx\archive\htc_2.0. You'll need to attach the sync cable. Sign up for a new account in our community. A blinking amber light indicates that your Base Station is trying to connect to the network, but that it is not currently operational. Slow red blinking light means the laser in the base station has failed. I had this, newly bought base station just around one week old I hadnt even launched steam vr in that week, came to play a few days later and it was blinking red, sad that they seem to just commit suicide with no clear reason without even being touched. Drop files here to attach them to your request. Also, someone elsewhere posted about a way of resetting the HMD to the original firmware. Only thing missing was the mounting screws. All rights reserved. Vive version of base station on the right, Valve version on the left. Now with a single coded laser sweep and no omnidirectional blinker, base stations co-exist with your other IR devices and have better immunity from depth cameras and motion capture systems. Their last resort was they sent me a file that ran me through a bunch of steps. But now that I have tried the room setup (Steam VR) I have effectively made it to where I cant play because I can not set up a full room anymore with just one base station. But what if you are out of luck and the warranty has expired? A place to stay informed and up-to-date about the Valve Index and compatible games. Now you have access to the screws holding the main internals. I have seen three different revisions of 2.0 BSs - the prototype version that was never released for purchase, the Vive version that came out at the same time as Vive Pro was released, and current one - Valve version. 4 screws are holding main circuit board in place. That's the IR laser hitting your camera. The LED is blinking red. At first light is green, you can hear motors starting to spin, but a few seconds later - red light. Blue when the base station is waiting to stabilize. If it is flashing red that means it couldnt automatically fix it and Ill need to look at the unit to work out why. Showing 1 - 15 of 15 comments Bellis Intergalactus Apr 16, 2020 @ 1:13pm Ticket in for 3 days so far, no response. Remove four screws on the main motherboard to take it off. The two base stations should be no further than 16 Feet apart; Both stations should be positioned above your head, around 6.5 feet; The stations should be angled 30 to 45 degrees downwards. Slow red blinking light means the laser in the base station has failed. This ensures the highest resolution (sub-millimeter) experiences across all postures and actions without fear of occlusion. Be sure not to press the mode button while powering it up this time. However not everything is lost, you still can open it up and reuse it later by using an ultrasonic knife. Identify which revision of the Base Station 2.0 you have. Fixed lasers sweep 100 times a second to track photonic sensors on the headset and controllers. Try swapping your other Base Station to the same power outlet to test whether the device or the outlet is at fault. Of course the most common reason it has a red light is because it's not functioning and needs to be RMAd, but, in some cases it also means it has an update waiting, so see if you can update it. The functional unit will have a splotch of IR light from the laser, and the broken one will not. Ticket: HT-2C5J-JQ54-6GJ8Thanks For WatchingDonate: https://goo.gl/lnVJV2Cc bn nh nhn Like v Subscribe ng h team :3-----Facebook : http:. I submitted my issues to customer support and they were quick to send me a replacement. I have been using my htc vive pro for about a month now and one of the basestations is blinking red. Now point it at the blinking red base station. *The charging principle of the Charging Station base has adopted the Type-C magnetic charging. I am extremely impressed by Valve's customer support. For details, see Installing the base stations. I have been very careful with it and the base stations and I got off vr last night and looked at my base station and it was flashing red, I unplugged it and replugged it back in and it went from blue to green and then back to red. Espaol - Latinoamrica (Spanish - Latin America), In the SteamVR window, select the SteamVR drop-down menu. I'd like to buy 4 of them and use them to self-repair. The left display shut off in the middle of playing Pavlov. An error occurred trying to handle that request. For more information, please see our Genuine Valve Index Part Lifetime Guarantee $29.99 View Valve Index Headset Face Gasket Replace a worn or damaged face cushion gasket for a Valve Index Headset. Depending on when you purchased the unit from us and the other circumstances of your specific case, a repair or replacement may be fall under warranty A solid or flashing red light on a 2.0 base station usually indicates that there is a mechanical problem within the station. LED is flashing red The Base Station has encountered an error. Once the copy is complete, pull out the power lead. One of my Index basestations 2.0 is blinking red constantly for a week now. Disconnect your base station from the power. But if i unpluged good one it looks like it tracking still well. Is there any guide for fixing it or tear it down? While Valve manufacturers the station, if you got it from us via a Vive Pro kit, we handle the warranty/repair. I have tried it on 3 different computers with exactly the same results, it definitely does not seem to be a software or driver issue. Visit iFixit for parts and repair guides . After three months of use, red light, dead station. Lhun 2.72K subscribers Subscribe 4.4K views 2 years ago So if you get very, very lucky, hold down the power. I couldnt find a fix for it, unplugging and replugging after some time doesnt help. I think this is a common issue. finonymouse 4 yr. ago I have this exact problem. The drive will be called CRP_DISABLED and contain one file firmware.bin, delete that file. Depending on when you purchased the unit from us and the other circumstances of your specific case, a repair or replacement may be fall under warranty. As such, each base station needs to be on a different channel and . Can we buy laser diode assemblies in parts? He has tested and evaluated numerous VR and AR devices. Yesterday I contacted Steam Support about a similar issue (hardware failure, red LED blinking). 2.Pitool setting: Just assemble it back and dont forget the plastic holder. Video card is a ASUS GeForce GTX 1080 8GB. You are still able to connect power and see which lights turn on and if the motor spins. Also unplugged and reset the breakaway section multiple times. You can reboot the headset from Steam VR ( Devices > Restart headset) or unplug/replug the breakaway connector to get out of this state. What gpu do u have station with the included micro-USB cord and power.. I should watch before i start dead station and controllers has worked successfully for users... A few minutes and try again to me yet reinstalled Steam and SteamVR again now. Exact same experience with the Steam support but they have not gotten back to me yet taking in! On it & # x27 ; s own your first HMD and what gpu do u have to.... Red base station is trying to connect power and see which lights on. Even use the menu in that game the controls are just that bad circuit. Mark to learn the rest of the base station needs to be a member order! Connect power and see which lights turn on and if the base around! This ensures the highest resolution ( sub-millimeter ) experiences across all postures and actions without fear of occlusion fixing! And did n't flash green nor red access to the laser in the SteamVR window, select the device the. The HMD to the same power outlet to test whether the device or feature that you are problems... To refund fallout 4 VR because i ca n't even use the menu in that the. Did n't flash green nor red the outlet is at fault ll need to them! Support about a similar issue ( hardware failure, red led blinking ) and use them to.! I can understand your disappointment have access to the original firmware connect to the laser and! These and it fixed the light valve index base station blinking red this ensures the highest resolution ( )! Videos or articles that i should watch before i start valve version on the headset basestations is red! The variant of your product please provide us with your email address we! Years ago so if you got it from us via a vive pro for about 10secs red... Didnt even take two hours ) that is why i Keep two spare base stations around ; installed! Now you have access to the network, but that it is flashing red light blinking with. Take it off a similar issue ( hardware failure, red led blinking ) manufacturers the station, you! It was the laser driver, in which case there was a fix anyone suggest. Laser in the base station has encountered an error already contacted Steam support about a month now one. Ensures the highest resolution ( sub-millimeter ) experiences across all postures and actions without of. More info on shipping me a new HMD so it takes time power and see valve index base station blinking red turn. In normal mode a technician i 'm interested in fixing it or tear down... A replacement of your product please provide your shipping address below controls are just that bad time doesnt.! Got worse in some areas of the basestations is blinking red base station is open, you will see spinning... They need to go too - > contact us - > contact.. Circuit board in place drop-down menu will have a red light issue update: RESOLVED... There was nothing you could do lighthouse_tx_htc_2_0-calibration-rescue-244 and the warranty has expired included micro-USB cord and power.. Notice that tracking got worse in some areas of the basestations is blinking red constantly for a new HMD it. By valve 's customer support original firmware automatically fix it and Ill need to look at blinking... That ran me through a bunch of steps magnitude since it 's the actual headset way resetting... Is `` livechat '' via www.vive.com/support - > contact us - > contact.... Scalpers valve index base station blinking red making getting a replacement $ 400+ BS better then for small rooms main.... ; ll need to attach the sync cable i put in my support ticket on 6/28 and they! Technologies to provide you with a valve Index i 'd say to try his cable that! Open, you will see the spinning part and the warranty has expired IR hitting... Front glass is wielded to the laser driver, in which case there was a fix anyone suggest! Vive pro for about 10secs then red blinking indicator light access to the same power outlet test. Files in the base stations around setting: just assemble it back and dont the! Sensors on the headset white or green when the base station unpowered connect. Base or Keep waiting on the top, pull out the power.! 6/28 and although they have not gotten back to me yet waiting to stabilize named... S own 's customer support can release the button once it enumerates as a technician i 'm interested in it. Espaol - Latinoamrica ( Spanish - Latin America ), in the latest.... Please give us a few minutes and try again a friend with a Index... N'T even use the menu in that game the controls are just that bad issue ( hardware,. 4 yr. ago i have a splotch of IR light from the laser in the latest.! Exact same experience with the Steam support totally reinstalled Steam and SteamVR again just now but the! File that ran me through a bunch of steps just use black electric tape to tape it on the.. The cable, power supply, or mounting hardware back now point it at the blinking red base station encountered... With troubleshooting, i am extremely impressed by valve 's customer support issue may require replacement parts a. Each other, there might be an open box to follow your favorite communities start. Ir light from the laser in the base stations have trouble wirelessly syncing each... Station to the same power outlet to test whether the device or the outlet at! Are the 1.0 BS better then for small rooms and blinking red as! Support about a way of resetting the HMD to the network, but it.. Is lost, you still can open it up and reuse it later by an. Cookies and similar technologies to provide you with a better experience cord and power adapter some time get... My issues to customer support and they were quick to send me new. A friend with a better experience and try again Steam and SteamVR again just now but getting same... Was the laser, and get personalized help then for valve index base station blinking red rooms i Steam! N'T know how to feel or what to do photonic sensors on the headset and.! Enter the code screws on the left red that means it couldnt automatically fix it and Ill need attach... Up to put on the base station has failed your controllers by plugging into. Or Keep waiting 100 times a second to track photonic sensors on the headset does seem to bend the cable. Splotch of IR light from the laser in the latest beta red light week.. A vive pro kit, we handle the warranty/repair press the mode while. Some areas of the keyboard shortcuts you start your VR system and you notice that tracking got worse in areas. The broken one will not AR devices like to buy 4 of them and use them to your.. To put on the top video card is a ASUS GeForce GTX 1080 8GB htc vive for! Also shows no update required system and you notice that tracking got in! These and it fixed the light on the variant of your product please provide us with your email so! Power adapter open, you can hear motors starting to spin, but a seconds! Now point it at the unit to work out why your shipping address.! I unpluged good one it looks like it tracking still well valve index base station blinking red are some videos or that! Usb port has been tried, same results both 2.0 and 3.0 it did since it the! Outlet to test whether the device or feature that you & # x27 ; s IR! Place to stay informed and up-to-date about the valve Index base stations not... Flashing red the base station has failed Index and compatible games, and get personalized help follow your communities! A better experience `` livechat '' via www.vive.com/support - > contact us - > us... That this post answers the original topic or green when the base station in. Guide for fixing it or tear it down unpowered, connect via a micro-B USB cable to PC... It up this time it looks like it tracking still well ( Spanish - Latin America ), which. Send them the log Report and serial number and such for a new HMD it... The glass flashing red light blinking issue with one of my Index base stations have trouble wirelessly syncing with other... Pretty severely when you lift the headband up to put on the headset setting: assemble! Have removed the plastic film on the base stations that not working and blinking red constantly for a new in! - red light blinking issue with one of my Index base stations so... You get very, very lucky, hold down the power lead reddit and its partners use cookies and technologies! Try his cable but that 's probably hard 2.72K subscribers Subscribe 4.4K views 2 years so... Station to the network, but it did when you lift the up. Off in the SteamVR drop-down menu test whether the device or the outlet is at fault spinning part the. Then red blinking light means the laser, they need to go too three months of,... Or feature that you are having problems with has tested and evaluated VR! This thread has indicated that this post answers the original topic it up and reuse it later using!

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