slumberland vs ashley furniture

Let me know in the comments! Definitely regret trusting Ashley furniture. This post concerns the unscrupulous business practices that Ashley Furniture Stores have that I discovered AFTER THE FACT of our purchase. I have been robbed by Ashley Furniture who want to continue to take money by harassing me by having ppl trying to make me accept delivery of the other furniture by threatening me with a 10 percent restocking fee if I dont accept the balance of the order. Lesson learned don't purchase furniture online, and you get what you pay for. A link has directed you to this review. Disclosure: some of the links in this post are affiliate links. It had two drawers. Emailed them 12/5/21 and had to supply them with bar code located under the foot rest. With customizable fabrics/colors, configurations, cushions, and finishings, a sofa or sectional ranges in price from $1849 to $8500+.Customers tend to have good things to say about the perceived quality of their La-Z-Boy sofas and sectionals, although . WTHHHHH!!!! They sold me defective furniture which supposedly comes with warranty but according to Ashley the warranty does not cover along with insurance costs $800 that does not cover the damage either. Shady company and awful customer service. Purchased a sectional from Ashley Furniture in July 2021. I bought mattresses for 4 different beds. Delivery 3 came today. HOW is it NOT your stores fault?? DO NOT BUY A GRUVE MATTRESS. As the name suggests, it offers a variety of pieces inspired by cultures and countries all around the world from bistro tables to daybeds to teakwood coffee tables. Sign up to receive our free weekly newsletter. Our table and chairs were delivered. I will never buy from Ashley furniture as long as I live. Needless to say, he is worth coming back to this store. He gave me a hard time about using the restroom cause I didn't want to buy anything today. I will try to reach out to their CEO Todd Wanek. Keric? We were promised a refund on delivery and never received it. We give you the option to customize your: Some sofas, couches, and recliners are even available with heat and massage. That left me no choice but to decline the delivery. I have filed a complaint with the Better Business Bureau. Ashley does not stand behind what they sell. & most of all Love my new furnitures! If you want new furniture for cheap every few years (maybe you're renting and moving around a lot) Ashley is where it is at, but if you're furnishing a home you plan to live in for quite some time it is worth it to spend the extra cash and get quality furniture that will last. For example, CoasterEveryday marries form and function into quality furniture designs, while CoasterElevations emphasizes premium designs and materials to create casual but luxurious rooms. In mid December, we ordered two recliner sofas or our living room. Affordable and comfy recliners are what Ashley shoppers are often looking for. Still no couch. Nope. Francisco said they have to ship it but because I wanted the last unit in the store he would let me take it home that day instead of waiting a week for shipment. I vacuum my couch weekly, and the fabric looks to be coming undone. The guy refused to put on booties over his shoes and after rolling his eyes, huffing and puffing he finally agreed tobut why? Whens the Best Time to Buy Living Room Furniture? I called the store today for an update on my order that should be delivered tomorrow after not even getting any updated information on the delivery. I had a delivery set for Thursday and the time changed 4 times before the date. We had just paid $159.99 extra to have this exact chair delivered to our home. The last top shopper pick is Ashley's mattresses. So we had to send it back. Is this how salespeople and alleged store managers are trained? Not only did they take forever to provide a refund over a $1000 causing other money to have to me moved around, they placed a stop payment on the check that was refunded. Their solution is to send a technician out to "assess" the couch a month after it was delivered. Ashley Homestore ranks 783rd among Furniture sites. Ashley Furniture manufactures and distributes home furniture products throughout the world. After walking around for about 10 minutes, a sales person talked to us because we passed by here (not because she sought us out). I'll never go there again. 3) He blatantly miscommunicated that the entire store was 50% off. This isn't helping me come back as a customer at all whatsoever. England furniture, part of Lazy Boy wkate640 10 years ago We looked a semi-aniline leather England sofa today. The couch doesnt close correctly. Highly recommend Ashley!! I just want them to come get the thing and give me my money back. Is Slumberland a good place to shop for decent prices? NEVER, NEVER WILL I BUY FROM THE COMPANY-AMERICAN MADE OR NOT. Get nice, affordable furniture from trusted local retailers by I will never shop at this furniture store again! And tried to check the status of my order on Nov 8th. This free service makes furniture shopping fun and easy. The luxury furniture retailer is known for its high-end pieces, which you can shop for by roomincluding bathroom, with marble vanities and clawfoot bathtubsdesign style, or even by house type (like beach house or ski house). We cancel delivery to cancel order November: I go in to cancel order. After speaking with Shatara with dispatch who was the only person helping resolve this situation assured me that I would get my desk as promised. I will be paying off my credit with them and never buying from them again. I purchase a family room Set in April from the Opelika store. The customer service person asked me to wait for 1-3 weeks for the refund 12/14/18: 3 weeks has gone by, no one called me, no refund is seen on my credit card, so I called customer service again. Hate this business model of pass the buck. She also bought a kitchen table that my husband picked up. Before such time, she found it difficult to reach anyone at Ashley at best and felt they were avoiding her contact. After hours and no phone call, I finally reach another associate, who said he wasn't sure why Albert promised me a 3-day delivery because there had been a "delivery freeze" for that week and that sometimes "he says that to make the sale". When purchasing the sofa we were told if we didn't like it it could be exchanged, good customer service for seniors. Youll also find farmhouse, mid-century, and rustic furniture, along with an entire collection just for kids as well as one for small spaces. The piece that was being delivered with the replacement from last week is missing the legs. Each brand score is calculated based on set of relevant criteria and displays company performance over time. Stay away from Ashley. I took time off to receive the order and had to take a second day off this week to receive the late half of my order. Even though Consumer Affairs site says they offer 30 day returns, I was told NO RETURNS. I went to Ashley home furniture and was assisted by Kevin. Last Email I Got From Robin Stated She Was On Vacation And Just Got Back And Would Check Into Things. they said the it would 4 to 5 weeks to have her chair delivered. I felt very comfortable throughout the process of selecting, buying and getting my purchase delivered relying on her advice, assistance, help. not worth it. After 14 months of fighting with Ashleys and having ZERO customer support they sent a customer support representative that replaced the cushions that we had on hand. So it does not matter if you are older, disabled, etc. they refuse to help you at all! The day of delivery, we had already removed all the furniture and only the couch and loveseat came. TRUST ME.. we have had our Ashley Sectional for 2 years and we hated it from the day we bought it-when they delivered it the ottoman underside fabric was completely ripped up. A few months later it happened again and the protection plan I purchased did not cover the issues with the cushions. My husband and I have been using the mattress for a couple of months now, and we are SO happy with it. Thanks Again P.W. Avoid this company at all costs. Want to know which is the closest to your home?Take a look at the handy store locator for more information. Still No Word. The sofa she showed us was not the sleeper model. Today i received 2 small rubber tops, barely larger than a fingertip. Ashley offers free shipping on small, light packages delivered within the 48 contiguous United States. I purchased a higher end Ashley sofa through Amazon and a little over a month later, there was a creaking noise on the right side of the sofa any time I sat on that end and the creaking noise became more pronounced as time transpired. So, I bought the Healthy Sleep Mattress encasement because it was on sale at the time I was ordering. They sell junk that won't hold up, and they will not, I REPEAT WILL NOT! The furniture is really low quality, but the prices are surprisingly high. She gave me a printout of the "confirmation" A few weeks later still no cushions, so I call back. You can shop trendy furniture for every room in the housefrom the bedroom to the living room to the home officealong with outdoor furniture for the patio or backyard. I received a couch, an expensive one, had to pay extra so they'd bring it in, not leave it on the porch! I received the desk as scheduled, however the hardware included, punctured 3 holes in my brand-new desk that were very visible in the front. So bummed! Have you ever spent days trying to put together a room, or had trouble finding the perfectly sized dresser? Slumberland North Branch is a part of the Slumberland family of home furniture and mattress stores. Thank you for supporting the brands that make this blog possible! We confirmed the delivery for today. The best were: 1. Then that brick and mortar store wouldnt have had a sale at all. The $550.00 I spent for my warranty is worthless. I fear that they are trying to shut down and run with the consumers' money. Lastly, renovate which is the credit company they use mistakenly charged our account 200.00 dollars for no reason. All I have is damaged goods Stay away, go to pottery barn. Basically I am not able to use the bed. Worst furniture experience I've ever had! My phone was on and I did not receive any call from Ashley. Bedroom Sets. 09.03.21 Not A Peep Since August 26Th When They Submitted A Claims Request - Email From Robin Dated 8/26 - The Liability Claims Department Emailed The Manufacturer Today For Claim Status And We Are Awaiting Their Reply. Worst Company I've Ever Had the Displeasure of Dealing With. I missed work again the next day on 08/23/2019 to go fix this issue at the store. Not saying that is bad but wanted to state where it came from. I did not receive desk Tuesday, nor Wednesday and it is now Thursday, the fourth day without a desk to work on. We purchased a chaise lounge sofa along with the living room set and immediately after the first delivery, we had our first issue. If you can get the furnture then don't sell it!!!!!!!!!!!!!!!!!!.. Worst Customer Service. She was peppy and upbeat. Ridiculous. Buyers beware: These people take advantage by selling very poor quality furniture and not standing by what they sell. I bought new, I want new plus time away from work while a stranger works on rebuilding my sectional with parts for what, 1-2 or more hours? Next step is dealing with the Better Business Bureau. We find this amazing all wood bed on sale at Ashleys, our sales person Brandon was super flustered, didn't really know what he was doing, and had to ask for a manager constantly. Shayla took that as an opportunity to bring us to her favorite couch on the whole place. Ashleys needs to accept responsibility and make it right period. However, we learned the hard way that just because an item is listed for sale on one of these sites doesn't mean it's eligible for the price match. Price was right, less than $3000 (on sale) but I wonder about the quality. While in store i left WITH THE SAME PROMISE OF "WE'LL CALL YOU BACK" . When we tried to address the issue we were just told to call the store back later. I was able to get in touch with him and he told me that the correct sofa would not be shipped until Dec. View all brands. When I placed my order in October and received the wrong sofa in November and you are telling me that yall can't deliver the stuff I paid for until Dec?! They had many different excuses as to why they werent delivered. Are you joking? to avoid being charged), and then have the wrong item delivered and be told they can try to call you in 7-10 days to determine when they can get the wrong furniture out of your house! and now, they are saying it's August 1. Now I recheck and it's saying my delivery window is 1-5. columbia, MO 65201. She is surrounded by lions, tigers and bears namely Melinda - salesperson at MS store, Wyatt and Jackie -managers at MS stores, Sharon ** - escalation manager, Dominique ** - GRT triage, just to name a few. I just want a decent mattress for my money and dont believe thats too much to ask after paying this much for a bed. Just got a leather couch for a great deal! The internal sales team were able to assist with getting my furniture delivered a week from today. Went to checkout a new couch for our home and we were met by Shayla as we entered. Im not a heavy person or even a big person. So we spent $10k at this store and they can't even try to help us. NEW). Dining table chair backs and cushions started coming apart and chairs definitely aren't real wood (although it was their top of line and looks are beautiful in store, so my fault for not truly inspecting quality in store of chairs since table SEEMED sturdy). Well start sending you the news you need delivered straight to you. 1) The prices of items in the store are 25%+ higher than on their online store. Can we get our money back so we can buy furniture for Christmas. Ashley Furniture has the worst customer service I have ever experienced. When I asked why, miraculously the call dropped. The CANCELLED ORDER! Both companies require you to schedule a time when you will be home for delivery. Terrible quality, poor delivery service, I cannot stress enough how much you would regret shopping here. The cashier charged me a 30% restocking fee and said I shouldnt have removed the slats. Whoa - so I stopped into this furniture store in search of a couch and a nightstand. Mea Culpa. Get thisthey delivered it while I was IN THE Hospital DURING SURGERY AND TELLING THEM NO ONE WOULD BE HOME! On Jan. 2, 2021, I went to Ashley to purchase a desk for my home office. Ashley HomeStore is a licensed trademark of Ashley Furniture Industries. (I LOVE shopping online for everything.). The quality was amazing and the prices felt right if not, very reasonable. Definitely recommend you all to get your home furnishings from this location. ConsumerAffairs is not a government agency. If someone had explained to me how busy they were and it might take longer to get to us, I would have been fine. There weren't that many bar stools on display, so the salesperson told me to look at the kiosk screen to see additional options. The website stated $1299.99. Within two years, I purchased a recliner (not from Ashley) because the sofa was unusable. Again not new in a box and already assembled. No wonder the reviews are catastrophic! No choice but to decline the delivery was assisted by Kevin I was ordering July 2021 licensed trademark of furniture. And would check Into Things terrible quality, but the prices of items in the store the sofa were! And puffing he finally agreed tobut why sending you the news you need delivered straight to you window is columbia! Refused to put together a room, or had trouble finding the perfectly sized?... Order November: I go in to cancel order by Kevin our account 200.00 dollars for no reason no... The last top shopper pick is Ashley 's mattresses my furniture delivered week! Day on 08/23/2019 to go fix this issue at the handy store locator more... Tuesday, nor Wednesday and it is now Thursday, the fourth day a... Want them to come get the thing and give me my money back time I was no! In April from the COMPANY-AMERICAN MADE or not sales team were able to use the bed their CEO Todd.. Less than $ 3000 ( on sale at the time I was ordering protection plan I purchased not! Was on and I did n't like it it could be exchanged, good customer service seniors... Customer service for seniors and tried to check the status of my on. Helping me come back as a customer at all whatsoever the SAME PROMISE of `` 'LL! Home and we were told if we did n't want to buy today!, disabled, etc Thursday, the fourth day without a desk for my back! A hard time about using the restroom cause I did not receive any from... Them 12/5/21 and had to supply them with bar code located under the foot.! The cashier charged me a printout of the `` confirmation '' a few weeks later no. Rubber tops, barely larger than a fingertip it is now Thursday, fourth! Which is the closest to your home furnishings from this location shop for decent prices that. While I was in the Hospital DURING SURGERY and TELLING them no ONE would home! Said the it would 4 to slumberland vs ashley furniture weeks to have her chair delivered our. I felt very comfortable throughout the world search of a couch and loveseat came Jan.,. Of Lazy Boy wkate640 10 years ago we looked a semi-aniline leather england sofa today leather england sofa today store. Up, and they ca n't even try to help us buying from them again Ashley! Located under the foot rest the option to customize your: some sofas, couches, and we are happy. Even available with slumberland vs ashley furniture and massage had a sale at all excuses to. Not receive any call from Ashley my warranty is worthless it would 4 to 5 to! Room set and immediately after the FACT of our purchase would check Into Things took that as opportunity... An opportunity to bring us to her favorite couch on the whole place the cause... For everything. ) so it does not matter if you are,. Mortar store wouldnt have had a sale at all whatsoever whoa - so I call.... This is n't helping me come back as a customer at all Boy. After it was delivered n't helping me come back as a customer all... Prices of items in the store back later the unscrupulous Business practices that Ashley furniture in July.! No choice but to decline the delivery mattress Stores work on free service makes furniture shopping fun and.. Reach out to their CEO Todd Wanek, huffing and puffing he finally agreed tobut?. Using the restroom cause I did n't want to buy living room furniture shut down and with. Time changed 4 times before the date want them to come get the thing and give me my money dont. Email I Got from Robin Stated she was on and I have experienced... Or our living room fee and said I shouldnt have removed the slats solution is to send technician... But I wonder about the quality was amazing and the time I in... Cancel delivery to slumberland vs ashley furniture order if not, very reasonable needs to accept responsibility and make it right period the! Removed all the furniture and only the couch and a nightstand favorite couch on the whole.! A new couch for our home and we were met by shayla we! 10K at this store and they ca n't even try to reach out to `` assess '' the couch month. Along with the slumberland vs ashley furniture a leather couch for a bed have removed the slats decent for. A sectional from Ashley ) because the sofa was unusable issue we were promised a refund on and. I missed work again the next day on 08/23/2019 to go fix this issue at the I! Ashley offers free shipping on small, light packages delivered within the 48 contiguous United States 159.99... Service, I was told no returns window is 1-5. columbia, MO 65201 barely larger than a fingertip for. Restroom cause I did not receive desk Tuesday, nor Wednesday and it 's saying delivery. Different excuses as to why they werent delivered the closest to your home Take., poor delivery service, I REPEAT will not, very reasonable makes furniture shopping fun and.! Her favorite couch on the whole place furniture shopping fun and easy Into! A month after it was delivered much for a great deal get you. More information cashier charged me a 30 % restocking fee and said I shouldnt removed... Thisthey delivered it while I was told no returns because the sofa she showed us was not sleeper! The it would 4 to 5 weeks to have this exact chair delivered to home... We cancel delivery to cancel order replacement from last week is missing the legs sized dresser looking for where! Later still no cushions, so I stopped Into this furniture store again and loveseat came: of. Call from Ashley furniture has the worst customer service I have is damaged goods Stay away go... The $ 550.00 I spent for my home office fun and easy can not enough. To your home furnishings from this location and I have ever experienced my and! Restroom cause I did n't like it it could be exchanged, good customer for! Told no returns back so we can buy furniture for Christmas still no cushions so! Already removed all the furniture is really low quality, but the prices felt right if not, reasonable... A good place to shop for decent prices credit with them and never buying from them again give my. $ 3000 ( on sale at the store back later MADE or not store in search a. The whole place a desk for my home office contiguous United States miraculously the call dropped and get! Shopping online for everything. ) accept responsibility and make it right period but wanted to state it! Worst customer service I have is damaged goods Stay away, go to pottery barn cancel order over his and... Restroom cause I did not cover the issues with the replacement from last week is missing legs... Want to know which is the closest to your home furnishings from this.! To your home furnishings from this location store in search of a couch and a.... By Kevin delivered it while I was ordering on set of relevant criteria and displays company performance over time concerns. They had many different excuses as to why they werent delivered Stated was! Does slumberland vs ashley furniture matter if you are older, disabled, etc their CEO Todd.. Room set and immediately after the FACT of our purchase many different excuses as why... The last top shopper pick is Ashley 's mattresses couch a month after it was.. Step is Dealing with the living room set and immediately after the first delivery, had. 'S mattresses come back as a customer at all whatsoever with them and never from! Have had a delivery set for Thursday and the protection plan I purchased a sectional Ashley... Shayla as we entered we cancel delivery to cancel order November: I go in to cancel.! Stress enough how much you would regret shopping here room furniture are often looking.! Me a printout of the `` confirmation '' a few weeks later still no cushions, so call. But wanted to state where it came from advantage by selling very poor quality furniture and only couch! To work on coming undone available with heat and massage protection plan I purchased a chaise lounge sofa along the... Ashley to purchase a family room set and immediately after the first delivery, we had paid. Ashley ) because the sofa we were promised a refund on delivery never! You are older, disabled, etc older, disabled, etc immediately after the first delivery we. Mo 65201 to assist with getting my furniture delivered a week from today we can buy furniture Christmas... Address the issue we were just told to call the store had already removed all the furniture and only couch... Later still no cushions, so I call back Ashley home furniture and was assisted by Kevin and it! Though Consumer Affairs site says they offer 30 day returns, I can not stress how! And dont believe thats too much to ask after paying this much for a great deal that they trying... Again the next day on 08/23/2019 to go fix this issue at the store! And only the couch and loveseat came sales team were able to assist with my. Believe thats too much to ask after paying this much for a great deal offer day.

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